CORLEADS Refund & Credit Policy Summary
Updated Date: Oct 28, 2024, 12:00 AM
Purpose
At CORLEADS, our goal is to deliver qualified, high-intent commercial leads that help service-based businesses grow. This policy outlines how we handle lead quality concerns and ensure you're only paying for real, appointment-ready opportunities.
General Policy
If a lead does not meet our qualification standards, clients may request:
A lead credit (added back to your account), or
A replacement lead if preferred
Specific Scenarios
Lead Not Received
If you believe a lead was not delivered:
Notify support within 5 business days
We’ll investigate and, if confirmed, will:
Send a replacement lead, or
Apply a lead credit
Unqualified Lead
We only bill for qualified, quote-ready, and appointment-ready leads. A lead is not considered qualified and will be credited back if:
It is outside your specified service area
It has incorrect or non-working contact information
After review:
A lead credit will be issued, or
A replacement lead will be provided (your choice)
Duplicate Lead
If you receive a duplicate:
Report it to support immediately
We’ll verify and:
Remove it from your account
Issue a credit or replacement
Review our internal process to prevent future duplication
Credit Not Applied
If a promised credit was not processed:
Contact our support team with the lead details
We will:
Investigate promptly
Manually apply the correct credit or issue a refund
Keep you informed throughout
How To Contact Support
Email: info@corleads.com
Phone: +1 (727) 353-8225
Qualified Lead Definition (CORLEADS Standard)
If a lead does not meet our qualification standards, clients may request:
They express interest in your services (e.g., “Yes, can we schedule a call?” or “Here’s my number, please reach out”)
They are within your selected work radius
The contact information is accurate and responsive